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How soon will I receive my order?

As all teas are packed to order, this will vary based on the amount of orders in our system at any given time, as well as the shipping location. Orders take approximately 2-3 working days to process BEFORE orders are shipped out from the Tea Drnk.

How can I track my shipment?

When your order is complete, we will send you a tracking number via email to confirm your shipment. This email will contain instructions on how you can track your order.

How can I cancel or modify an order placed online?

As long as payment has been made, orders cannot be cancelled or modified. If you have issues making an order, please send us an email and we will get back to you as soon as we can.

What payment types do you accept?

Payment would be processed via PayPal which accepts payment via your individual PayPal account or direct payment via credit or debit card if you do not have a PayPal account.

What delivery service do you use for shipping?

For all international orders, parcels will be delivered with an international courier service, and couriers may vary for different locations. You will receive an email containing your tracking information once your parcel has been shipped.

What does my order status mean?

For orders marked as “Pending”, it means that the order has been successfully submitted to Gryphon Tea, but your payment has not yet been processed.

For orders marked as “Processing”, it means your payment has been processed and your order is in production.

For orders marked as “Shipped”, it means your parcel is in transit, with your tracking information sent to the email address you have provided.