We strive to provide our customer with high-quality products, but the item you received might not perform as expected by the time it’s delivered or after a time for reasons beyond our control. In such cases, you may contact us and ask for a replacement or a refund.
To understand more about our returns and refund terms, please refer to the policy stated below.
RETURNS, REFUNDS AND EXCHANGES POLICY
1. You are entitled to a replacement or refund for any items which are deemed defective within 30 days after receipt of the order.
2. Tea Drnk will only accept returns of tea accessories in their original condition and packaging and accompanied by the invoice. Returns that are used, damaged or soiled will not be accepted and may be returned to the customer at his/her expense (this may include shipping costs and additional duties and taxes).
3. All “Dead on Arrivals” (DOA), Damaged, Missing, or Wrong Item claims must be reported back to us within 48 hours from the time of delivery. Please inspect your items carefully upon receiving it, it is your responsibility to check within the time span and notify us of any problem.
4. In regards to the cost of shipment for returns, customer are responsible for the costs to ship the items back to us. Once we receive the items and approve the return, we will bear the shipping costs for the replacement items or issue the payments of the product if it is for a refund. ALL SHIPPING CHARGES ARE NON REFUNDABLE.
5. In order to be entitled to a refund, return or repair, please contact us as stated below by email at email@example.com. Please provide your FULL NAME, ORDER #, PHONE NUMBER, and REASONS for the return. You may be requested to provide pictures or video proof of the issue. If the return is approved, you will receive further instructions on returning the package. Replacements are going to be shipped out after we receive the defective item back at our facility.