Want to chat? That’s what we’re here for.

First step: check our FAQ page, you’ll find it here . We might already have the answer you’re looking for (we thank the tea for our mind reading skills!)

Still have questions? We love hearing from you. It’s true! To contact us, simply fill out the form and hit ‘submit’. Please only submit one enquiry, we will reply as soon as possible.

Please allow up to 15 business days for a response.

Prefer talking? Call us during our support hours, and our team will be happy to help.

Monday to Friday, 8am – 7pm CST

Saturdays, 9am – 5pm CST

Please note our offices are closed on Sundays and Chinese public holidays.

Thank you for your support and trust!