With artisanal service, we share good tea products & tea culture.
Tracking details for your online order will be included in your ‘order dispatched’ email. This is generally sent 1 to 3 business days after you place your order. If you’ve received your order confirmation but have not received a dispatch email after 3 business days, please let our Customer Care team know here. Please note during peak times (including promotional or sale periods) this dispatch time may be longer.
China Post estimates international delivery can be up to 10 to 28 business days. Please note this is a guide only and does not include any customs processing time upon arrival at the destination.
Once you’ve placed your order, we are unable to make any changes, additions, cancellations or amendments. Our systems are automated, and changes may cause delays or mix-ups in the preparation of your order. We highly suggest that you double, triple, quadruple check your cart and details before checking out. For international orders, China Post are unable to redirect your order, however you can reach out to our Customer Care team here who may be able to assist further.
All successful orders will display an on-screen confirmation message and you will receive an order confirmation email. This can sometimes pop into your junk folder, so don’t forget to check that too! Tea Society members can log in to check the status of their order under ‘my account’. Too easy.
Sorry for the confusion! And allow us to explain. When your order states ‘completed’ in your Tea Society account, this means our warehouse team has successfully dispatched your order and it is currently on its way to you. If you haven’t received tracking details, please get in touch with our Customer Care team.
Not at all! If you’d prefer to shop without creating an account, you can check out as a guest. But did you know that it’s free to join our Tea Club? And there’s lots of perks involved like birthday vouchers and complimentary gift packaging? Well, now you do!
Your transactional secret is safe with us! Lots of people love gifting tea, so we make sure there is no pricing or invoice within the parcel.
Patience is a virtue! But sometimes it’s necessary to follow up. If your delivery time has passed the estimated timeframe, and you are unable to track your order, please get in touch with our Customer Care team.
Tea is classified as a ‘low-risk item’ — like honey or bottled water. So, as a general rule of thumb, it doesn’t expire. To ensure that our teas are enjoyed at their optimum taste and freshness we do have a best before as a general guide. This is located on the bottom of the box or tin, or on the back of our foils. Our teas are best sipped before their best before date!